There is a telecommunications company that is doing good work and hardly anybody in this country has noticed. It’s not anybody’s fault because the company does a strange sort of business. Every single prison and jail that you have seen in your life requires third-party services. The telephones hanging on the wall inside the prison must be serviced by a telecommunications company. The Internet that the prisoners use must also be provided by a third-party company. Securus Technologies, the company that is doing good work and should be heralded, is one of these telecommunications companies.
In an effort to get recognized for all the good work that they do, Securus has gone out of its way to become accredited by the Better Business Bureau. Accreditation is a lengthy process where BBB representatives thoroughly investigate the company being accredited. They stack the company’s reputation, business practices and customer reviews against an eight-point checklist. The eight points include the ability to build trust, honesty in advertising, truthfulness, transparency, the ability to honor promises, responsiveness, a commitment to privacy and a commitment to integrity.
The company becoming accredited must also pay the Better Business Bureau for the honor. That means the telecommunications company was so confident in its business practices that it went out of its way to pay for and endure such a rigorous investigation. And this all comes on the heels of prison telecommunications companies making the news for unethical business practices. The New York Times, Huffington Post and Vice News have all focused attention on a company called Global Tel-Link, Securus Technologies’ biggest rival, for dishonesty and poor treatment of customers.
In light of these recent events, it is clear that Securus is the superior service and should be leading the pack when it comes to prison telecommunications companies in this country.
As the holidays approach, more prisoners than ever before will be able to stay in touch with their loved ones. This welcome news comes as no surprise to those inmates and staff who have been lucky enough to see the installation of video visitation systems in their prisons. The net benefits of video visitation to the inmates, families and institutions touched by this game-changing technology are beyond doubt at this point. However, some misguided detractors continue to make false claims regarding Securus’ intentions in the installation and continued development of this crucial innovation in inmate communications.
Yes, video visitation reduces in-person visits. No, it doesn’t eliminate them
A perennial straw man that critics of video visitation love to trot out is that Securus and similar companies have an agenda of eliminating in-person visits that’s motivated by sheer venality and a foul spirit. This ridiculous claim misses on all cylinders. First, Securus has never followed a policy of eliminating in-person visits and has never lobbied to that end. However, many institutions have long recognized in-person visitations as a wellspring of serious problems and a potentially lethal weak link in the institutional chain of security. For those who understand the operation of modern prisons, there simply is no way around this. In-person visitation poses one of the single biggest threats to institutional safety and smooth operations for a multitude of reasons and so prison management has a natural incentive to curtail or eliminate that source of trouble.
Neither Securus, nor penologists, nor any critic can change this institutional reality.
Second, Securus’ video visitation systems have in fact dramatically reduced the use of in-person visitations where installed. This is not some kind of conspiracy, however. The use of in-person visits is driven by organic demand from inmates and their families. Inmates who use video visitation vastly prefer it to in-person visits for a host of reasons. But what’s important to recognize is that this is purely driven by organic demand. The video visitation system is so far superior to traditional visitations that inmates are abandoning the latter in droves and opting instead for the astronomically cheaper, more user-friendly alternative. Just take a look at this video of a holiday video visitation to get an idea of the kind of new communicative possibilities this transformative technology introduces.
Critics like to paint video visitation as a dystopian invention imposed on the inmate population by force. Nothing could be further from the truth. Video visitation has proven its worth in the field, being freely chosen as the favored means of communication by inmates the country over.
Press releases are a method that many companies use to keep the public informed of various events, activities, awards, and accomplishments made by the companies. For many years, press releases have been a model that companies have used successfully, and people read press releases to keep up-to-date with company related information.
In recent months, GTL has sent out several press releases related to technology that the company is currently in patent processes with related to ownership and rights. In the press releases sent out by GTL regarding the technology, many claims were made related to the technology that involved Securus technologies.
As a result, Securus Technologies recently sent out a press release to state that the claims made by GTL are incorrect and misinformed. Securus Technologies feels that the claims made by GTL do not provide the entire story and do not contain accurate information. In the press release sent out by Securus Technologies, all the claims made by GTL were mentioned one by one.
Securus Technologies gave its thoughts on each claim made by GTL and supported its thoughts with the reasons why the claims made by GTL are inaccurate. I think that Securus Technologies did a good job of supporting its version of why the claims made by GTL are inaccurate. I also feel that the press release by Securus Technologies was done in a respectful manner while stating the company’s opinion against the claims. The press release sent out by Securus Technologies was an attempt to provide the company’s side of the issue with GTL.
Securus Technologies is a company that concentrates on technology related products and services. The company has been serving a variety of organizations for many years. Securus Technologies typically serves organizations that conduct operations in public safety, corrections, and law enforcement. Additionally, Securus Technologies serves inmates across the country.