There is a telecommunications company that is doing good work and hardly anybody in this country has noticed. It’s not anybody’s fault because the company does a strange sort of business. Every single prison and jail that you have seen in your life requires third-party services. The telephones hanging on the wall inside the prison must be serviced by a telecommunications company. The Internet that the prisoners use must also be provided by a third-party company. Securus Technologies, the company that is doing good work and should be heralded, is one of these telecommunications companies.
In an effort to get recognized for all the good work that they do, Securus has gone out of its way to become accredited by the Better Business Bureau. Accreditation is a lengthy process where BBB representatives thoroughly investigate the company being accredited. They stack the company’s reputation, business practices and customer reviews against an eight-point checklist. The eight points include the ability to build trust, honesty in advertising, truthfulness, transparency, the ability to honor promises, responsiveness, a commitment to privacy and a commitment to integrity.
The company becoming accredited must also pay the Better Business Bureau for the honor. That means the telecommunications company was so confident in its business practices that it went out of its way to pay for and endure such a rigorous investigation. And this all comes on the heels of prison telecommunications companies making the news for unethical business practices. The New York Times, Huffington Post and Vice News have all focused attention on a company called Global Tel-Link, Securus Technologies’ biggest rival, for dishonesty and poor treatment of customers.
In light of these recent events, it is clear that Securus is the superior service and should be leading the pack when it comes to prison telecommunications companies in this country.